EMAIL US to request iheart designs for your UNIVERSITY by clicking here.

FAQ's

Frequently Asked Questions

Why do my shirts smell like vinegar?

Before printing your shirts, they are treated with a chemical that smells like vinegar.  This chemical helps to bind the ink to the fibers in the shirt and is why the print holds up to repeated washing.  After printing, most of the remaining chemical is removed when the shirts are dried, but a small amount may remain.

This chemical is harmless, and will wash out of the shirts the first time you wash them.

Payment & Shipping

iheartuniversitees.com accepts major credit cards (Visa, MasterCard, Discover, American Express) and Pay Pal for payment.  At this time, we do not offer payments by check or money order.

Unless otherwise specified, orders placed will have a processing time of 3-4 business days before your item ships. In most cases, items shipping Standard to a U.S. address will be delivered within 7-10 business days. If expedited shipping is an option for your shipping location, you may choose your shipping speed during the checkout process. We ship all domestic orders by USPS First Class or Priority Mail.  Large orders may be shipped by UPS.  International orders are shipped APC.  By default, the shipping rates we charge to you are based on the weight of the package and the destination.

To determine the applicable shipping rate for items in your Cart:

Select Proceed to Checkout

Select or add your shipping address

Select a shipping speed and select Continue

The total shipping & handling cost will be listed in your Order Summary

 Select a payment method and select Continue

Sales Tax

Will I be required to pay sales tax for online orders?

Your online purchase may include sales tax depending on the type of item purchased and the destination of the shipment. In accordance with the applicable state laws, our Company collects sales tax for orders where sales taxes are applicable.  Shipping charges may also be subject to sales tax in certain states. We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authority.

How is sales tax calculated?

The tax rate applied to your order will be the combined state and local rate for the address where your order ships. State and local sales tax rates are subject to change at any time.

States where sales tax is calculated based on merchandise total only include: Maryland, Massachusetts, Illinois, Arizona, Colorado, Iowa, Missouri, Oklahoma, Utah, Idaho, Louisiana, Maine, Nevada, Wyoming, and the District of Columbia.

States where sales tax is calculated based on merchandise and shipping charges include: Pennsylvania, New Jersey, Rhode Island, North Carolina, New York, Ohio, Tennessee, Washington, Connecticut, California, Georgia, Arkansas, Kentucky, Michigan, Virginia, Hawaii, Alabama, Indiana, Kansas, Minnesota, Mississippi, South Carolina, South Dakota, Texas, Vermont, Wisconsin, Florida, Nebraska, North Dakota, New Mexico, and West Virginia.

Can I receive a sales tax exemption for my online purchase?

Unfortunately, we don't currently have tax exempt status for online purchases.

Returns & Cancellations

All of our products are made to order.  If you have any problems with your order, please contact customer service and appropriate measures will be taken to help resolve your issue.

An order cannot be cancelled once it has been shipped.

If a product arrives damaged or not as described, please notify us within 15 days. We would be happy to send you a replacement as soon as possible.

Send an email to orders@iheartuniversitees.com

Email is always the best way to reach us, but if you prefer to contact us by phone, our toll free number is 855-622-2273 from 9am to 5:30pm EST Monday-Friday.

Contact Customer Service

Send an email to orders@iheartuniversitees.com

Email is always the best way to reach us, but if you prefer to contact us by phone, our toll free number is 855-622-2273 from 9am to 5:30pm EST Monday-Friday.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

Send an email to orders@iheartuniversitees.com

Email is always the best way to reach us, but if you prefer to contact us by phone, our toll free number is 855-622-2273 from 9am to 5:30pm EST Monday-Friday.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.